PRE2015 3 Groep3
Group Members
| Student ID | Name |
|---|---|
| 0903288 | J.J.P. Beckers |
| 0909421 | N.J.A. Frints |
| 0911264 | R.G. Hup |
| 0896239 | S.J.W. Maas |
| 0924760 | H.V.C. Ramchurn |
| 0923126 | G.M. van Vliet |
Pharmacy Service Help Robot
General introduction/Introducing the problem Nowadays when you need to get your medicine from the pharmacy, you have to wait to wait until an employee is available to help you. Not only this, but the pharmacy is often only open a certain time of the day. To create a solution for this problem we came up with the idea of a pharmacy robot. This machine is able to dispense your medicine any time of the day and is a lot faster than regular employees. You will be able to retrieve your medicine with the doctor’s prescription you received. This will be scanned and from this the machine is able to retrieve the correct medicine for you and give it to you. Since some medications require information about how to take them, an interface will be present to provide the information required via visual and audio.........
Goal
General goal of the system The goal of this project is to introduce a system in the pharmaceutical industry to improve the experiences user have. With it the user will be able to retrieve their medicine faster and with more ease...........
Unemployment
Supporting the concept with unemployment arguments
Waiting time
It is generally known that waiting times at pharmacies can be long. To verify this statement, literature research and both qualitative and quantitative research has been done.
According to NIVEL (Netherlands Institute or Health Services Research) [1], the average waiting time in a pharmacy, both public and private, is 9.2 minutes, with a standard deviation of 6.0 minutes. This includes queueing with other customers and waiting for the pharmacist to fetch the customers medicine. While a large part of the respondents (41,6%) states that they have to wait for 5 minutes or less, a significant part of respondents (44,6%) states that they have to wait for 10 minutes or more.
While these numbers represent both public and private pharmacies, the public pharmacies do have longer waiting times, with an average of 18 minutes. Respondents that are using public pharmacies stated that a waiting time of 7.5 minutes is most desirable. It could therefore be concluded that a significant part of pharmacy customers, both private and public, do not meet this desired waiting time.
As the average waiting time at public pharmacies it significantly higher than the average of both public and private pharmacies, it could be concluded that private pharmacies do have significantly shorter waiting times than public pharmacies. This could be confirmed by the dutch Mediq pharmacies, which state that their average waiting time is 1.77 minutes [2].
[ Results of our own research / questionnaire not completed yet ]
The conclusion could be made that the waiting time at pharmacies is acceptable in a lot of cases, but does not meet the desired values in other cases. While private pharmacies generally provide fast services, public pharmacies do lack such rapidity. By implementing the concept of a robotic pharmacy service help, the waiting times could be reduced, as a robot is faster than humans regarding fetching medicine, performing the majority of checks and dispensing the medicine to customers.
Costs
Supporting the concept with cost arguments
Research
All relevant research for the project
USE
alle USE aspecten
Users
Primairy
Secondary
Tertiary
Society
Enterprise
Implementation
How will this system work in the real world
The system
The complete system of the Parmacy Service Help Robot will consist of two different parts. One part will consist of the storage room of the medicine and robots which will retrieve the medicine, and the other part will consist of the machine present in the pharmacy itself with which the user will ineteract. Since there already exist technoloies for the storage part of the system, we will not focus on it for the design but instead focus on the other part of the stystem.
For the design of the machine the general concept of a ticket dispenser was chosen as base. It will consist of multiple parts, a touchscreen as interface, a speaker for audio support, a container in which the medice is delivered, a payment system so the user is able to pay for their medicine and a scanner for the medicine codes.........
Storage
Storage system
User Interface
UI related stuff
Controllers
regelaars etc.
Results
results form the project
Conclusion
conclusion of the project
Planning
ToDo -> add
Files
ToDo -> add file links
- Concept presentation
- Feedback presentation
References
- ↑ A. van den Elzen, J. Wijnands, I. Hermans, D. de Bakker, L. van Dijk. (2007). Receptenverkeer: naar de digitale snelweg?. NIVEL. Available from: <http://www.nivel.nl/sites/default/files/bestanden/Receptenverkeer-naar-de-digitale-snelweg-2007.pdf> (26 february 2016).
- ↑ Mediq Apotheek. (n.d.). Wachttijden Mediq Apotheken. Available from: <https://www.mediq-apotheek.nl/content/510/wachttijden-mediq-apotheken.aspx> (26 february 2016).