Related Literature Group 4, design

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Revision as of 17:59, 9 May 2021

Excerpts & citations


  • Females chose to gender-match and to interact with a more realistic VA. Males exhibited little preference for either gender, and a greater preference than females for realistic VAs. Thus, where it is not feasible to gender-match in SSCO, the recommendation is to implement a realistic female VA [1]


  1. Payne, J., Szymkowiak, A., Robertson, P., & Johnson, G. (2013). Gendering the machine: Preferred virtual assistant gender and realism in self-service. Lecture Notes in Computer Science (Including Subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics), 8108 LNAI, 106–115.
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